Privacy Policy
This Privacy Policy explains how London Quartz Worktops collects, uses, stores and protects personal data when you use this website, request a quote, contact us, place an order or otherwise interact with our services.
Who controls your personal data.
For website and customer enquiries handled through London Quartz Worktops, the data controller is London Kitchen Worktops LIMITED, trading as London Quartz Worktops. This policy applies to our website, quote requests, purchases, customer communication and related services.
Company details
- Trading name: London Quartz Worktops
- Legal company: London Kitchen Worktops LIMITED
- Registered in England No. 15011423
- Main address: Unit 9, Boston Business Park, Trumpers Way, London W7 2QA
- Email: info@londonquartzworktops.co.uk
What this policy covers
- Quote requests and contact forms
- Orders, customer service and aftercare
- Website browsing, cookies and analytics
- Marketing preferences and communication
- Your legal rights regarding your data
The information we may collect.
Identity and contact data
This can include your name, address, email address, telephone number and any information you submit through forms, quote requests, emails, calls or messages.
Payment and transaction data
Where relevant, this can include payment details and transaction records processed through secure payment providers or invoicing systems.
Usage and technical data
This can include your IP address, browser type, cookie identifiers, pages viewed, time spent on the website and other analytics data used to improve the site.
Marketing and communication data
This includes your preferences for receiving marketing, offers and service updates, together with records of your contact with us.
We do not intentionally collect special category personal data through this website unless it is specifically required and lawfully handled.
Why we process your information.
We use personal data to provide our services properly, communicate with customers, manage quote requests, process transactions, improve our website and meet our legal obligations.
- To prepare and respond to quote requests
- To process and manage orders, installations and customer service
- To contact you about your enquiry or project
- To improve website performance, security and usability
- To send marketing where permitted by law or where consent has been given
- To maintain business, tax and compliance records
Lawful bases
- Contract: where we need your data to provide a quote, supply products or deliver services
- Consent: where you opt in to marketing or specific cookies
- Legitimate interests: for service improvement, fraud prevention and customer communication
- Legal obligation: where we must keep records for legal, tax or regulatory reasons
Typical retention periods
| Quotes and orders | Up to 6 years |
|---|---|
| General enquiries | Up to 3 years after last contact |
| Marketing records | Until consent is withdrawn or no longer needed |
| Analytics cookies | According to provider settings and consent choices |
Your privacy rights under UK GDPR.
Access
You can ask for a copy of the personal data we hold about you.
Correction
You can ask us to correct inaccurate or incomplete personal data.
Erasure
You can ask us to delete data where we no longer need it or where the law allows.
Restriction
You can ask us to restrict the way we process your information in certain situations.
Objection
You can object to certain types of processing, including direct marketing.
Withdraw consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, contact us using the details shown below. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled. You also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled improperly.
How cookies and analytics may be used.
Cookies
We may use cookies and similar technologies to support website functionality, improve user experience, remember preferences and measure website performance.
Third-party services
We may use trusted providers such as analytics, payment and communication platforms where necessary for business operations. These providers are expected to handle personal data lawfully and securely.
- Website analytics providers
- Payment processors
- Email or communication services
- Hosting and website support providers
You can manage cookies through your browser settings and through any cookie controls made available on the website.
How we protect your information.
Security measures
- Secure website and hosting protections
- Restricted access to personal data where needed
- Reasonable organisational and technical safeguards
- Secure handling of enquiries and customer records
International transfers
If data is transferred outside the UK, we aim to ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual protections where required.
Additional privacy information.
Does this policy apply to quote forms and contact forms?
Yes. This policy covers information submitted through quote forms, contact forms, emails, phone enquiries and other website interactions connected to London Quartz Worktops.
Can this policy change in the future?
Yes. We may update this Privacy Policy from time to time to reflect legal, operational or website changes. The latest version should always be published on this page.
Who should I contact about my data?
You can contact London Quartz Worktops using the contact details below regarding privacy questions, requests or complaints about your personal data.
Questions about this Privacy Policy?
If you would like to ask about this policy, exercise your rights, update your details or raise a concern, please contact us using the information below.
Contact Details
Trading name: London Quartz Worktops
Legal company: London Kitchen Worktops LIMITED
Company number: 15011423
Address: Unit 9, Boston Business Park, Trumpers Way, London W7 2QA
Email: info@londonquartzworktops.co.uk
Phone: 07340 005848